Sales Rep Insights lands alongside a handful of admin and integration improvements to help your team spot performance, clean up data, and keep ERP syncs rock-solid.

👥 Sales Rep Insights — performance at a glance

See how your reps compare year-over-year, who their top customers are, and which brands they’re selling most. Powerful filters let you view performance by timeframe, by customer, or by brand so managers can spot winners, coach underperformers, and reward top performers faster.

🗃️ Archive old data with confidence

You can now archive customers and products inside Premio, regardless of ERP status. Hide legacy accounts and retired SKUs from CMS lists and product pickers without touching the ERP — tidy up your storefront and admin screens in seconds.

🛑 Clearer product messaging

Products missing a category or price plan will now show clear notices on the product page so it’s obvious why they’re not appearing on the storefront. Less guesswork for support and merchandising teams.

👤 Find a Customer — fine-grained overrides

If you use the “sales reps only see their customers” setting, you can now override that per rep. Toggle a single option on the Sales Rep’s Customer Details page to let key reps view all customers when they need to.

🔁 Premio Exchange — Sage rollouts

We’ve been busy rolling out Premio Exchange to more Sage customers:

Now live and stabilised for Sage 200 customers — faster updates, stronger error handling, and automatic “self-healing” resyncs after ERP downtime. No data lost; no manual intervention required.

Completed our first install for Sage 50 and are ready to onboard more Sage 50 users with the same full-feature experience.

🔮 What’s Next

We’re not stopping - We have more detailed Orders Insights and Product Insights launching later in the year.

Want a walkthrough of the new Sale Rep Insights? Drop us a message and we’ll give you a guided tour.

View the roadmap and what else is coming: https://whatsnew.premio.ie/roadmap

This is our biggest release of the year. We're delighted to announce that Premio Insights is now being rolled out. Not every metric is fully complete, but we've decided to release what we have so you can start using fresh, actionable metrics sooner rather than later.

Below is what’s available now and why it matters.

🔍 Search Insights

Understand how customers discover your products and whether searches turn into sales.

• See which search terms (titles, product codes, partial words) customers use most.
• Track conversion from search → add-to-basket → checkout.
• Identify gaps where customers aren’t finding what they want so you can improve titles, tags or even merchandising.

👥 Customer Insights

Know how individual customers and segments are using Premio.

Measure feature adoption. Are your customers using Fast Entry, Quick Re-order, Quote Builder, etc.

Compare customers on behaviour and value (who uses quick re-order vs who doesn’t). Do you notice more sales from those that do?

See traffic sources for product pages. Do customers find your products by search, the main menu or direct linking/bookmarking product pages?

🧭 User Journey Insights

Customer support is crucial for a smooth process. To help with this, we've built the ability to see how users are interacting with the store, what items they added to the basket, what they removed, how many items they updated in the basket and when they checked out.

We've opened this up to you now too. No more second guessing based on the feedback you receive from a customer, now you can verify it with User Journey Insights.

🧺 Live Basket Insights

A live view of what’s in customer baskets across your store — ideal for operations and sales.

Real-time inventory flags: see which basket items are out of stock.

Quick view for reps/warehouse to suggest alternatives or fast-fulfilment options.

Perfect for planning upcoming pick/pack cycles and proactive customer outreach.

📦 Back Order & Pre-order Insights

Spot and act on demand for items not currently available.

Filter by product, customer, or time to find who has items on back order. See which customers should be notified when stock becomes available.

🔮 What’s Next

We’re not stopping - Sales Orders Insights and Product Insights are next, arriving in 2026. Expect deeper metrics to help you spot sales trends, missed opportunities, and product performance at a glance.

Want an early look or a walkthrough, any of the new Insights? Drop us a message and we’ll give you a guided tour.

View the roadmap and what else is coming: https://whatsnew.premio.ie/roadmap

Our latest release is out in the wild and brings a handful of neat improvements to menu customisations, order processing, and payments — all designed to give your team and customers a smoother experience.

🗂️ Menu Upgrades

You asked — we listened. Menu behaviour now supports visibility rules based on a user’s logged-in status:

✅ Show links only to logged-in customers, or only to logged-out visitors.

✅ Setup menu links to link to any web address. It can be on your website or somewhere else on the internet.

✅ See All Products - The All Categories menu item has been improved so customers and sales reps can view every product (regardless of category) — perfect for window shoppers and browsing reps.

💷 RRP Pricing by Country

More control over what customers see: you can now show or hide RRP by country.

Example: display RRP in Ireland, but hide it for UK visitors

🧾 Find A Customer — Sales Rep Filtering

Find A Customer can now be tailored so sales reps only see the customers assigned to them. Previously, we showed all customers—this gives you the option to tighten visibility for reps if needed.

✳️ List Quotes — Extra Comments

Quotes from Lists now support additional comments that will appear at the end of the quote PDF. Great for adding delivery notes, special terms, or reps’ personal messages.

💳 Stripe Payment Updates

We’ve updated our Stripe integration to work with the latest Stripe APIs — more secure and smoother payments for your customers.

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

Our newest Premio release is now out in the wild, bringing features that improve integrations, boost discoverability, and make search and reporting better than ever.

🔁 Premio Exchange — our new ERP integration platform is now live

We’re excited to announce Premio Exchange, a brand-new platform that supercharges Premio’s connection to ERPs. It’s now live for Sage, Epicor and Intact customers.

What it delivers:

• Near-instant sync — update products, customers, or pricing in your ERP and see the changes in Premio within seconds.
• Built-in resilience — if your ERP goes offline for maintenance or an unexpected outage, Premio Exchange automatically recovers — no manual intervention or support tickets required.
• Future-proof roadmap — this is only the beginning: we’ll be adding more ERP integrations and enhancements in the coming months.

Want to learn how Premio Exchange can speed up your workflows? Reach out and we’ll walk you through it.

🔎 SEO Enhancements — help your products get found

We’ve added SEO fields across the platform to give you, or your SEO expert, better control of how your site and products appear in search engines and social shares:

✅ Global SEO settings: meta tags, social descriptions and default share images for major social platforms.

✅ Product-level SEO: add specific meta tags and images for individual products.

✅ Works great with Premio Guest Shopper / Guest Checkout: improves indexing and visibility for publicly accessible products.

You'll find these options either under Settings (scroll slightly down the page) or within the product details in the admin CMS.

These changes make it easier for customers — and search engines — to discover the products you want in front of buyers.

⚡ Search Improvements

Search is faster and more reliable thanks to a few under-the-hood updates:

• Performance improvements to make results and autocomplete snappier.

• Fixed a bug affecting Search History so it works consistently for all users.

📈 Premio Insights — work continues

We’re busy continuing development on Premio Insights, focused on customer behaviour and how users interact with your store.

Here's a quick look at what's coming for the new Customer Insights dashboard — stay tuned for more Insights new very soon.

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

Kicking Off the latest quarter with Premio’s newest release!

We’ve packed this update with highly requested features, smarter search, and performance boosts across your store. Let’s dive in:

👥 Sub Accounts (Parent/Child Accounts)

Your most-requested feature is here! Sub Accounts let your customers:

• Self-service user management: Create, update, and delete child accounts—no need to log tickets or update data in your ERP.

• Pricing control: Show or hide pricing per sub account (if pricing is active for the main customer).

• Order workflows: Decide whether sub account orders go straight to you or await main-account approval.

Behind the scenes, Premio automatically rolls all sub account orders up to the main account when sending data to your ERP—so you get clean, consolidated order feeds without any extra admin work.

Sub Accounts are off by default, giving you total control over who can use them and when to switch them on.

🔍 Search Improvements

We’ve fine-tuned search to deliver faster, more relevant results:

• Optimized storage of customizations & rules for quicker query execution - in English, we've made it quicker for day to day use!
• Enhanced Search Insights: Display more results per page and filter by “autocomplete only” or “direct searches”

📝 Quote Builder Enhancements

Quote Builder has always been a favourite - now it’s even more flexible:

• Choose your base pricing: Sales Reps can start quotes using either RRP or the customer’s standard pricing.

• Row-level reference numbers: Assign a unique reference per line item so everyone can easily call out products without quoting long codes or names.

These updates make building tailored quotes faster and more accurate.

📦 My Orders: Lightning-Fast Image Downloads

Did you know customers can download all product images tied to their orders? Previously, large orders could take minutes to download all product images; now, we’ve slashed that to seconds. Just click Download Assets—and you’re off!

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

We’re excited to announce the latest update to Premio, packed with powerful new features and improvements designed to help you sell smarter, streamline your workflows, and deliver a smoother experience for your customers.

🛒 Open Your Store to the World with Premio Guest Checkout

After months of development, Premio Guest Checkout is finally here!

This powerful new feature allows you to open your store to customers beyond your ERP, eliminating the requirement for them to have an account. This makes it simpler to display selected products at public pricing, or even to conceal pricing entirely, transforming the experience into a quote-based sales process if required.

✅ Offer specific products at custom prices

✅ Hide pricing to trigger quote requests

✅ Enable Stripe payments for real-time payments

This brings a B2C-style experience to your B2B store—perfect for capturing new leads or one-off orders. Want to see it in action? Just drop us a message and we’ll walk you through it.

🧩 Simplified Address Management

Managing customer addresses just got easier:

• Reorder customer addresses so that the most relevant one shows up during checkout

• Archive or hide outdated addresses without the need to make any ERP changes

It’s a small change that can help make a big difference to your customers’ experience at checkout.

🔧 Other Enhancements in This Release

🔍 Search Just Got Smarter

We’ve refined our search engine with:

• Slash-and-dash bug fix for product codes

• Stop-Word support (ignores words like “of” and “with”)

• Accurate basket conversion tracking in Search Insights

• Autocomplete logging only when a suggestion is clicked

• Performance boost for Search History

🗂️ Flexible Menu Categories

Menu categories can now link to any webpage—giving you more dynamic control over your store’s navigation and structure.

📊 Customer Engagement Report

Quickly see how engaged your customers are with a new report showing orders by customer and sales rep—perfect for identifying high-value accounts or inactive customers.

You can see this by going to Premio Insights -> Customer Insights

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

🧩 New Feature Unlocked: Order Filtering & Exporting

One of our most requested features has arrived! With this release, you can now filter your orders by date and export them to CSV—directly from the Premio CMS.

Whether you're syncing data with your accounting software or just need a quick report, this new export tool makes it easier than ever.

🐞 Bug Fixes & Polishes

As always, we’ve squashed a few bugs and made minor improvements behind the scenes to keep your experience smooth and reliable.

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

🔥 Introducing Premio Insights and Premio StoreFront

The sun is out and so is our latest hot new release!! We have not one but two powerful new features designed to help you engage your customers like never before - Premio Insights and Premio StoreFront.

🔍 Premio Insights

Our all-new reporting suite is starting strong with Search Insights, giving you a deep look into how users interact with your store's search. See what customers are searching for, whether they’re finding the right products, and what actions they take next — all in real-time.

Want to know:

• What your customers are searching for?
• Which results they clicked?
• What they added to their cart after searching?

Now you can — with Search Insights, available today inside Premio Insights.

We have lots more Insights planned over the next few months so watch this space!

🏪 Premio StoreFront

Imagine giving your sales reps and customers the ability to create curated, no-login-needed stores — right within your existing site. That’s what StoreFront does.

Use custom product descriptions, apply special pricing, even choose whether to enable checkout or just collect interest via email.

Your reps can now create targeted store experiences in minutes — perfect for events, campaigns, or key accounts.

📅 Book a demo today to see how StoreFront can drive engagement and sales.

✨ A Smarter, Sharper Search Experience

We’ve given Premio Search a major upgrade — both in looks and brains:

Modern UI refresh: Clean, focused design with background dimming puts search front and center.

Search history: Customers now see their last 5 search terms; sales reps can see the last 10 searches made by the customer they’re assisting — making support more informed and proactive.

New improvements to make your daily life a little easier

✍️ Edit Products Directly from the Frontend

Say goodbye to CMS code lookups. Admin users can now edit product details straight from the product cards on the storefront. Just click "Edit" and you’re taken directly to the product in the CMS — fast, easy, efficient.

🛒 Quick Remove for Back Orders & Pre-Orders

We recently made it easier to remove items from the cart — now we’ve extended that functionality to Back Order and Pre-Order lists. Less friction, better experience.

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

🔥 Latest Enhancements to Supercharge Your Workflow!

We’re back with another round of improvements designed to boost performance, enhance control, and give you more flexibility over your store. This update focuses on faster search, improved price plan management, and a massive upgrade to your homepage’s Featured Products module—making it easier than ever to deliver a seamless experience to your customers.

🔍 Lightning-Fast Search Performance

Finding products just got even quicker! We’ve fine-tuned search results and autocomplete to deliver results faster than ever before. But that’s just the beginning…

⚡ Coming Soon: Our next release will introduce Search Insights, the first of our new Insight series of reports. This will provide valuable data on:

✅ How your customers are using search

✅ What they’re looking for

✅ Most importantly—what they aren’t finding

Stay tuned for this game-changing update!

🎯 Easily Remove Price Plans From Customers

Managing price plans just got a whole lot simpler!

Depending on your ERP, delete operations aren’t always passed to Premio, making it tricky to keep price plans up to date per customer. With this release, you now have direct control over customer price plans from the admin tools — removing outdated plans in just a few clicks.

💡 Important Note: While you can remove price plans within Premio, pricing information and customer assignments must still be managed in your ERP to ensure data accuracy at the source.

🏪 Bigger, Better Homepage Featured Products

Give your customers even more to browse!

You can now showcase up to 4X more products in the Featured Products section on your homepage. Previously limited to 24 products, you can now display up to 96 products—all on a single page to make reordering easier than ever.

🔧 How to Enable It:

This feature can be toggled on in the Modules settings within Admin Tools. Need help? Just reach out—we’re happy to assist!

🔮 Want a Sneak Peek at what’s coming next?

We’re always working on exciting new features. If you’d like an early look at what’s in the pipeline, have a look at our public roadmap here: 👉 https://whatsnew.premio.ie/roadmap

🚀 Latest Enhancements to Supercharge Your Workflow!

Hot on the heels of our last release, we're rolling out another update packed with powerful improvements for Sales Reps and Customers!

This time, we’re doubling down on search performance and delivering a highly requested feature, Stock Filtering, to make finding and managing products easier than ever.

🔍 Smarter, More Precise Search

We’re always fine-tuning our search functionality, and this release brings some game-changing upgrades:

✅ AI-Powered Indexing Enhancements – Our search algorithm is now even smarter, delivering more accurate and relevant results automatically.

✅ Automatic Pluralisation Support – Our search tool now intelligently recognises singular and plural forms of words, ensuring that searching for “box” also returns results for “boxes” and vice versa. No more missing relevant results just because of word variations!

✅ New Full-Word Search Mode – By default, our search matches partial words to maximize results. But now, you have the option to enable full-word searches—ensuring only exact matches appear. Perfect for teams that need precise results without extra noise.

If you’d like to enable Full-Word Search Mode for your team, reach out to us, and we’ll get it set up in no time!

🏷️ New Stock Filtering Option

Finding the right products just got a whole lot easier!

✅ Filter by In Stock – Only see products available for immediate purchase, cutting out out-of-stock items instantly.

✅ Filter by Out of Stock – Need to add items to your backorder list quickly? Now you can quickly find products that need to be restocked.

With these updates, Sales Reps and Customers can shop faster, smarter, and with more control over product availability.

Stay tuned for even more exciting updates coming soon.